Meet Mandi Beesley, our Patient Care Coordinator

When you come to Sale Dental Spa to talk about treatment for the first time, the person you sit down with is often not a dentist. It is Mandi.

Mandi Beesley is our Patient Care Coordinator. Her role covers the part of dentistry that happens before anyone looks in your mouth: the conversation about what is bothering you, what you have already tried, what you would like to be different and what you can realistically commit to.

A conversation before the surgery

Plenty of people arrive uneasy. Some have had an uncomfortable experience at a previous practice. Some have been quietly unhappy with their teeth for years without ever saying it out loud. Some arrive braced to be sold something.

Mandi's room has no dental chair in it. That is deliberate. It is easier to say what you actually think when you are sitting upright, fully dressed for the day, and not lying back under a light.

Our dentists work to appointment times. Mandi has the time to listen properly first, which means the clinical appointment that follows starts from a much better understanding of what you want.

Working with the clinical team

Once she understands what you are hoping for, Mandi takes that to the dentist and works with them on the options.

To be clear about where the line sits: she does not decide your treatment. That is a clinical decision, made by a registered clinician, after an examination. What she does is make sure the plan you are offered reflects what you actually said, including your budget, your timescales and anything you have told us you would rather avoid.

She will also tell you plainly when something is not going to give you what you are picturing. A plan that skips over what a treatment cannot do is not much use to anyone.

Relationships that last

Mandi has spent more than 24 years in dentistry. Patients she first met years ago still get in touch, and a good number of the people who come to us for the first time arrive because someone they know suggested they speak to her.

That kind of trust is built slowly, conversation by conversation. It is one of the reasons the practice has felt much the same to our patients since it opened in 2005.

Where to start

If you are curious about treatment but not ready to sit in a dental chair, a Smile Design consultation is free and is a conversation rather than an examination. If you would like a clinical check as well, a new patient examination is £35.

You can book either online at sale-dental-care.portal.dental or by calling us on 0161 969 7464. We are at 77 Washway Road, Sale, Manchester M33 7TQ. You can meet the rest of the practice on our team page, and see what to expect on the new patients page.