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In this practice, we take complaints very seriously and try to ensure that all our patients are pleased with their experience with our service.

When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

  1. The person responsible for dealing with any complaint about the service which we provide is Mandi Beesley, Practice Manager.
  2. If a patient complains on the telephone or in person, we will listen to their complaint and offer to refer him or her to the Practice Manager immediately. If the Practice Manager is not available at the time, then the patient will be informed when they will be able to talk to the Practice Manager and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on to the Practice Manager. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
  3. If the patient complains in writing or by email, it will be passed on immediately to the Practice Manager, Mandi Beesley.
  4. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist concerned, unless the patient does not want this to happen.
  5. We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice within three working days.
  6. We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
  7. We will confirm the decision about the complaint in writing immediately after completing our investigation.
  8. Proper and comprehensive records are kept of any complaint received as well as any actions taken to improve services as a consequence of a complaint.
  9. If patients are not satisfied with the result of our procedure then a complaint may be made to:

The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 03450 154 033 www.ombudsman.org.uk

The Dental Complaints Service, 37 Wimpole Street, London, W1G 8DQ. Telephone: 020 8253 0800 dcs.gdc-uk.org.

The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 08452 224 141, the dentists’ regulatory body for complaints about professional misconduct

Treatment - Sale Dental Spa

General Dentistry

Your smile is safe in our hands

Looking after all your dental needs.

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Treatment - Sale Dental Spa

Cosmetic Dentistry

Enhancing smiles for generations

Excellent dentistry speaks for itself.

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Treatment - Sale Dental Spa

Invisalign®

Invisalign® smile design

Digitally enhanced. Naturally worn.

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Treatment - Sale Dental Spa

Beauty Spa

Natural results are guaranteed

Subtle aesthetic treatments tailored to your wishes.

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Treatment - Sale Dental Spa

Implants

Creating change – just for you Your future smile begins with dental implants. READ MORE yellow circle purple circle
Treatment - Sale Dental Spa

General Dentistry

Your smile is safe in our hands

Looking after all your dental needs.

READ MORE yellow circle purple circle
Treatment - Sale Dental Spa

Cosmetic Dentistry

Enhancing smiles for generations

Excellent dentistry speaks for itself.

READ MORE yellow circle purple circle
Treatment - Sale Dental Spa

Invisalign®

Invisalign® smile design

Digitally enhanced. Naturally worn.

READ MORE yellow circle purple circle
Treatment - Sale Dental Spa

Beauty Spa

Natural results are guaranteed

Subtle aesthetic treatments tailored to your wishes.

READ MORE yellow circle purple circle
Treatment - Sale Dental Spa

Implants

Creating change – just for you Your future smile begins with dental implants. READ MORE yellow circle purple circle

GET IN TOUCH

To speak with a member of our team to arrange or cancel an appointment or to make an enquiry as a new or existing patient, please get in touch.

Testimonial - Sale Dental Spa
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CLIENT TESTIMONIALS

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“I can't recommend this practice enough! I had composite bonding done by Aisha and Nadia, finished off by beautiful implant crowns on the two front teeth done by Dr JK....”

Rebecca

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“A filling - Oh no!! But Dr Nabeel was so kind and gentle and really made me feel at ease! No pain at all during the procedure.”

Renee

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“Thank you to Rija, the dentist & Essa, and the nurse for my airflow treatment of 20-25 mins and removed stains from my front 2 top teeth and whole mouth.”

Rija

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“Absolutely fantastic service from Aisha - I highly recommend her!! I had Invisalign done and have had a few issues since, but Aisha has fixed these quickly and never made...”

Sara

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“Hamza was very friendly and kept on asking if I was okay. Also, the team that worked with him, Zahra, was very friendly and sweet. I felt safe with them.”

Yakeen

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“Fast service with very helpful receptionists. From the initial consultation, I had everything explained in detail by Doctor Usman with the help of the nurse Ramila, and I finished my...”

Muiz

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“I have been going to Sale Dental Spa for the past 2 years now and wouldn't go anywhere else. I have had composite bonding and whitening and cannot believe the...”

Kenzy

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“Sale Dental Spa and its staff consistently provide top-quality dental care. I have been coming to this dentist for 5+ years, and you get the same level of attention to...”

Tom

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“Dental nurses Zahra and Dr Hamza are the best people to go to and trust your teeth with. I am scared of going to the dentist, and I haven’t been...”

Jannat

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“After working myself up about attending my hygienist appointment, I couldn't be happier with my experience and the results. Shumalia and Zara were super friendly and welcoming. They made me...”

Alex

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“I booked an emergency appointment for my son today. The receptionist was professional and efficient in taking care of our details, and the dentist provided first-class care. My son was...”

Sharonjeet

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Are you a young dentist in South Manchester?

Sale Dental Spa are proud to announce the launch of the South Manchester Study Club.

Our first session will be led by @drmmirza_ , focusing on how Digital Smile Design can make treatment planning more predictable and less stressful.

Practical strategies to:
• Reduce clinical stress
• Improve predictability
• Delegate smarter within your team
• Increase case acceptance

Connect with other young dentists in the area and build your local network in a relaxed, small group setting.

📍 Sale Dental Spa
🗓 26th March | 6–8pm
🎓 1 Hour CPD Verified
👥 Limited to 10 foundation and young dentists

DM to reserve your place.

...

6 0
Watch a master at work 💜 

This patient liked her smile, but never fully showed it. Slanted canines, teeth disappearing at the back, a smile not telling the full story.

Dr. Hamza mapped out every detail digitally before anything was touched. After just 4 to 5 months of Invisalign and targeted composite bonding, the result speaks for itself. Wider. Brighter. Completely hers.

✨ Dr. Hamza’s March Composite Bonding Offer is live now. If you’ve been thinking about it, this is your sign.

Book your free smile makeover consultation with Dr. Hamza today. Send us a DM or tap the link in bio to get started.

...

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Still avoiding the dentist because of one of these? We hear these every single day AND every single one has an answer. Which myth were you guilty of believing? 👇

...

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He thinks he’s not the issue 😂😭

...

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POV: You asked Dr. Hamza to promote the March offer 🤦‍♂️

This is what happens when we let him have creative control.

But here's what he's REALLY good at:

💜 Composite bonding from £300 per tooth (normally £400)
💜 Digital Smile Design (see your smile before we start)
💜 Same-day transformations
💜 0% interest payment plans
💜 Free consultations

March only - limited slots available.

Book before he makes another video like this 😂

DM to book or link in bio!

...

7 0
"Not sure if composite bonding is right for you? We eliminate the guesswork."

Dr. Hamza explains how we make sure you're 100% confident before any treatment begins.

The 3 step process:

1️⃣ Design together - consultation where we create your ideal smile
2️⃣ Try it in your mouth - see exactly how it looks and feels on YOUR face
3️⃣ Make it permanent - only then do we bond your final result

You're never guessing. You're never hoping. You KNOW what you're getting before we start.

That's the confidence you deserve.

💜 March special: £300 per tooth (save £50)
✨ Free consultation | 0% interest available

Book your design consultation - link in bio or DM us!

DigitalSmileDesign CompositeBonding #SmileMakeover #SaleDentalSpa #NoGuesswork #CosmeticDentistry #SaleCheshire #Manchester #SmileConfidence #BeforeAndAfter #TeethTransformation #DrHamza

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"What makes Sale Dental Spa different?"

We asked our team to describe us in one word.

Their answers? Special. Community. Family. Banter. Opportunities. Modern.

This isn't just where we work, it's a place we've built together. And that energy? You feel it the moment you walk in.

Your smile transformation isn't just about the clinical outcome. It's about how you're treated, how you feel, and the care you receive along the way.

That's the Sale Dental Spa difference. 💜

...

13 1
I’m not getting paid for all that. Good luck to you though 💅

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20 1
See your new smile BEFORE we start. Here's how it works:

Dr. Hamza breaks down the Digital Smile Design process:  the reason his patients feel confident from day one.

✨ Appointment 1: Consultation & design
We discuss your dream smile, take photos and scans, then digitally design your perfect result.

✨ Appointment 2: Trial your smile
You actually SEE and WEAR your new smile before any treatment. If you love it, we proceed. If not, we adjust.

✨ Appointment 3: Make it permanent
We create your final smile with composite bonding.

No guessing. No surprises. Just confidence.

💜 March Special: £300 per tooth (save £50)
🎯 Book your free consultation with Dr. Hamza - link in bio or DM us. 

Limited slots available this month.

CompositeBonding DigitalSmileDesign #SmileTransformation #SaleDentalSpa #CosmeticDentistry #ConfidentSmile #SmileMakeover #TeethTransformation #SaleCheshire #Manchester #DentalCare #BeautifulSmile #SmileGoals

...

44 3
Trying to film content with these lot… 🤦‍♂️ 

Happy pancake day everyone! 🥞 🫶

...

16 4
"I just had it done myself and WOW."

February special: Airflow + hygiene for £55 (save £45!)

What is Airflow?
It's a stain-removal treatment that washes away coffee, tea, and wine stains instantly. You walk out with results you can see straight away.

No harsh scraping. No sensitivity. Just beautifully clean, bright teeth.

Book with Nadia or one of our other therapists:
📲 DM us
👆Link in bio
📞 Give us a call

February only - don't miss out!

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Keeping Up With Sale Dental Spa 🍿😂

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