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In this practice, we take complaints very seriously and try to ensure that all our patients are pleased with their experience with our service.

When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

  1. The person responsible for dealing with any complaint about the service which we provide is Mandi Beesley, Practice Manager.
  2. If a patient complains on the telephone or in person, we will listen to their complaint and offer to refer him or her to the Practice Manager immediately. If the Practice Manager is not available at the time, then the patient will be informed when they will be able to talk to the Practice Manager and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on to the Practice Manager. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
  3. If the patient complains in writing or by email, it will be passed on immediately to the Practice Manager, Mandi Beesley.
  4. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist concerned, unless the patient does not want this to happen.
  5. We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice within three working days.
  6. We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
  7. We will confirm the decision about the complaint in writing immediately after completing our investigation.
  8. Proper and comprehensive records are kept of any complaint received as well as any actions taken to improve services as a consequence of a complaint.
  9. If patients are not satisfied with the result of our procedure then a complaint may be made to:

The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 03450 154 033 www.ombudsman.org.uk

The Dental Complaints Service, 37 Wimpole Street, London, W1G 8DQ. Telephone: 020 8253 0800 dcs.gdc-uk.org.

The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 08452 224 141, the dentists’ regulatory body for complaints about professional misconduct

Treatment - Sale Dental Spa

General Dentistry

Your smile is safe in our hands

Looking after all your dental needs.

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Treatment - Sale Dental Spa

Cosmetic Dentistry

Enhancing smiles for generations

Excellent dentistry speaks for itself.

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Treatment - Sale Dental Spa

Invisalign®

Invisalign® smile design

Digitally enhanced. Naturally worn.

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Treatment - Sale Dental Spa

Beauty Spa

Natural results are guaranteed

Subtle aesthetic treatments tailored to your wishes.

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Treatment - Sale Dental Spa

Implants

Creating change – just for you Your future smile begins with dental implants. READ MORE yellow circle purple circle
Treatment - Sale Dental Spa

General Dentistry

Your smile is safe in our hands

Looking after all your dental needs.

READ MORE yellow circle purple circle
Treatment - Sale Dental Spa

Cosmetic Dentistry

Enhancing smiles for generations

Excellent dentistry speaks for itself.

READ MORE yellow circle purple circle
Treatment - Sale Dental Spa

Invisalign®

Invisalign® smile design

Digitally enhanced. Naturally worn.

READ MORE yellow circle purple circle
Treatment - Sale Dental Spa

Beauty Spa

Natural results are guaranteed

Subtle aesthetic treatments tailored to your wishes.

READ MORE yellow circle purple circle
Treatment - Sale Dental Spa

Implants

Creating change – just for you Your future smile begins with dental implants. READ MORE yellow circle purple circle

GET IN TOUCH

To speak with a member of our team to arrange or cancel an appointment or to make an enquiry as a new or existing patient, please get in touch.

Testimonial - Sale Dental Spa
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CLIENT TESTIMONIALS

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“I can't recommend this practice enough! I had composite bonding done by Aisha and Nadia, finished off by beautiful implant crowns on the two front teeth done by Dr JK....”

Rebecca

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“A filling - Oh no!! But Dr Nabeel was so kind and gentle and really made me feel at ease! No pain at all during the procedure.”

Renee

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“Thank you to Rija, the dentist & Essa, and the nurse for my airflow treatment of 20-25 mins and removed stains from my front 2 top teeth and whole mouth.”

Rija

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“Absolutely fantastic service from Aisha - I highly recommend her!! I had Invisalign done and have had a few issues since, but Aisha has fixed these quickly and never made...”

Sara

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“Hamza was very friendly and kept on asking if I was okay. Also, the team that worked with him, Zahra, was very friendly and sweet. I felt safe with them.”

Yakeen

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“Fast service with very helpful receptionists. From the initial consultation, I had everything explained in detail by Doctor Usman with the help of the nurse Ramila, and I finished my...”

Muiz

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“I have been going to Sale Dental Spa for the past 2 years now and wouldn't go anywhere else. I have had composite bonding and whitening and cannot believe the...”

Kenzy

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“Sale Dental Spa and its staff consistently provide top-quality dental care. I have been coming to this dentist for 5+ years, and you get the same level of attention to...”

Tom

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“Dental nurses Zahra and Dr Hamza are the best people to go to and trust your teeth with. I am scared of going to the dentist, and I haven’t been...”

Jannat

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“After working myself up about attending my hygienist appointment, I couldn't be happier with my experience and the results. Shumalia and Zara were super friendly and welcoming. They made me...”

Alex

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“I booked an emergency appointment for my son today. The receptionist was professional and efficient in taking care of our details, and the dentist provided first-class care. My son was...”

Sharonjeet

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This Saturday is our Summer Glow Up Day. It sold out in days.

Every consultation slot is gone, and we can’t add more. But because so many of you asked, we’ve set aside a small number of Glow Up offers for consultations booked on another day.
That means you can still get over £1,400 off your clear aligner package, up to £800 off a same day smile makeover, plus a free 3D scan and a simulation of your new smile before you commit to anything.

Once these are claimed, that’s it. The pricing goes with them.

DM us the word GLOW and we’ll try and sort you a time that suits 🧡

...

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We swapped our scrubs for aprons and headed to @foodsorcery for the ultimate team day! 👩🏻‍🍳🥟

We had so much fun learning to make Japanese food, finishing with the most delicious chocolate fondants, before sitting down together to enjoy everything we’d created 🥢❤️

Lots of laughs, amazing food, and even better company✨

Days like these are what it’s all about! 

Huge thanks to @foodsorcery for such a brilliant experience - we had the best time!🫶🏼

...

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✨ Yes... it really is possible!

When you have the right dentist 👩🏽‍⚕️🫶🏼

Open bites are more common than you might think—and the good news is, they’re often highly treatable!

With the right treatment plan @invisalign can gently guide your teeth into their ideal position, helping to correct the bite itself, not just straighten the teeth you see👌🏼😌

No wires. No fuss. Just a discreet, comfortable journey towards a healthier bite and a smile that looks as good as it feels✨

🏝️ Our Summer Glow Up Event on 18th July is now completely FULLY BOOKED! 💛

The response has been incredible - THANK YOU!

Due to high demand… We’ve released a very limited number of exclusive consultation appointments for those who missed out 🙈

If you’ve been thinking about transforming your smile, this is your chance!

📩 Send us a DM to reserve your exclusive appointment before they’re gone ✨

☎️ 0161 969 7464
📲 WhatsApp: 07747688767
📧 reception@saledentalspa.co.uk

Or simply send us a DM and we’ll be happy to help 🫶🏼

#manchesterdentist #cheshiredentist #dentist #manchester #invisalign

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A camera roll full of friendly faces, behind the scenes fun and the team that’s here to make your smile journey as comfortable as possible 🫶🏼✨

Join us at our Smile Open Day event on 18th July and meet all of our super friendly team ☺️

🔗Click the link in our bio to secure your spot! 

☎️ 0161 969 7464
📲 WhatsApp: 07747688767
📧 reception@saledentalspa.co.uk

#manchesterdentist #cheshiredentist #dentist #manchester #invisalign

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✨ Composite Veneers
🧑🏽‍⚕️ Treatment by @drmmirza_ 

Out with the old and in with the new ✨

Donna came to us looking to upgrade her smile, she had her 6 composite veneers replaced by @drmmirza_ and the results are absolutely stunning 🫶🏼

Brighter, fresher and completely transformed 🙌🏼

And we’ll let Donna do the talking… 🎤 because her reaction says more than we ever could 🥹✨

🗓️This is your sign to stop settling for a smile you’re not obsessed with and book in for our 𝗦𝗺𝗶𝗹𝗲 𝗢𝗽𝗲𝗻 𝗗𝗮𝘆 𝗼𝗻 𝟭𝟴𝘁𝗵 𝗝𝘂𝗹𝘆! Link attached to post 🤍

☎️ 0161 969 7464
📲 WhatsApp: 07747688767
📧 reception@saledentalspa.co.uk

#manchesterdentist #salecheshire #compositebonding #smilemakeover

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🚨 OUR ANNUAL SMILE OPEN DAY IS BACK — AND BIGGER THAN EVER! 🚨

⏰ 10am–3pm
📍 Sale Dental Spa
🗓️ Saturday 18th July

This is the event of the year, and trust us... you won’t want to miss it 🤯✨

We’re taking things to the next level and turning our Smile Open Day into a full experience 🎶

Think matcha bar, amazing music, delicious food & drinks, and our expert team on hand to help you start your smile transformation journey 😍

✨ Party vibes with a purpose ✨

We have consultation spaces available with @dr.markwilliams.dentist and @drmmirza_ on the day, so if you’ve been thinking about transforming your smile, now is the perfect opportunity to get booked in 👏🏼

Plus, our amazing @smiles.by.dr.aisha will also be joining us and offering exclusive Open Day discounts on Botox treatments 💉✨ - (please dm us for Aishas offers on the day to book in separately for botox)

And the offers? They’re our biggest yet...

🚨 £1,400 OFF full Invisalign treatment
🚨 £100 OFF per tooth on composite bonding

These savings are available for ONE DAY ONLY 👀
Once they’re gone, they’re gone — and you won’t see prices like this again 🙅🏽‍♀️

Spaces are limited and always fill up fast, so don’t wait!

Click the link in our bio to secure your place, or send us a DM and a member of our team will be in touch 🫶🏻

We can’t wait to see you there! 😄✨

#invisalign #invisalignmanchester #compositebondingmanchester #manchester #dentistmanchester

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