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In this practice, we take complaints very seriously and try to ensure that all our patients are pleased with their experience with our service.

When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

  1. The person responsible for dealing with any complaint about the service which we provide is Mandi Beesley, Practice Manager.
  2. If a patient complains on the telephone or in person, we will listen to their complaint and offer to refer him or her to the Practice Manager immediately. If the Practice Manager is not available at the time, then the patient will be informed when they will be able to talk to the Practice Manager and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on to the Practice Manager. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
  3. If the patient complains in writing or by email, it will be passed on immediately to the Practice Manager, Mandi Beesley.
  4. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist concerned, unless the patient does not want this to happen.
  5. We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice within three working days.
  6. We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
  7. We will confirm the decision about the complaint in writing immediately after completing our investigation.
  8. Proper and comprehensive records are kept of any complaint received as well as any actions taken to improve services as a consequence of a complaint.
  9. If patients are not satisfied with the result of our procedure then a complaint may be made to:

The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 03450 154 033 www.ombudsman.org.uk

The Dental Complaints Service, 37 Wimpole Street, London, W1G 8DQ. Telephone: 020 8253 0800 dcs.gdc-uk.org.

The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 08452 224 141, the dentists’ regulatory body for complaints about professional misconduct

Treatment - Sale Dental Spa

General Dentistry

Your smile is safe in our hands

Looking after all your dental needs.

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Treatment - Sale Dental Spa

Cosmetic Dentistry

Enhancing smiles for generations

Excellent dentistry speaks for itself.

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Invisalign®

Invisalign® smile design

Digitally enhanced. Naturally worn.

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Beauty Spa

Natural results are guaranteed

Subtle aesthetic treatments tailored to your wishes.

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Treatment - Sale Dental Spa

Implants

Creating change – just for you Your future smile begins with dental implants. READ MORE yellow circle purple circle
Treatment - Sale Dental Spa

General Dentistry

Your smile is safe in our hands

Looking after all your dental needs.

READ MORE yellow circle purple circle
Treatment - Sale Dental Spa

Cosmetic Dentistry

Enhancing smiles for generations

Excellent dentistry speaks for itself.

READ MORE yellow circle purple circle
Treatment - Sale Dental Spa

Invisalign®

Invisalign® smile design

Digitally enhanced. Naturally worn.

READ MORE yellow circle purple circle
Treatment - Sale Dental Spa

Beauty Spa

Natural results are guaranteed

Subtle aesthetic treatments tailored to your wishes.

READ MORE yellow circle purple circle
Treatment - Sale Dental Spa

Implants

Creating change – just for you Your future smile begins with dental implants. READ MORE yellow circle purple circle

GET IN TOUCH

To speak with a member of our team to arrange or cancel an appointment or to make an enquiry as a new or existing patient, please get in touch.

Testimonial - Sale Dental Spa
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CLIENT TESTIMONIALS

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“I can't recommend this practice enough! I had composite bonding done by Aisha and Nadia, finished off by beautiful implant crowns on the two front teeth done by Dr JK....”

Rebecca

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“A filling - Oh no!! But Dr Nabeel was so kind and gentle and really made me feel at ease! No pain at all during the procedure.”

Renee

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“Thank you to Rija, the dentist & Essa, and the nurse for my airflow treatment of 20-25 mins and removed stains from my front 2 top teeth and whole mouth.”

Rija

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“Absolutely fantastic service from Aisha - I highly recommend her!! I had Invisalign done and have had a few issues since, but Aisha has fixed these quickly and never made...”

Sara

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“Hamza was very friendly and kept on asking if I was okay. Also, the team that worked with him, Zahra, was very friendly and sweet. I felt safe with them.”

Yakeen

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“Fast service with very helpful receptionists. From the initial consultation, I had everything explained in detail by Doctor Usman with the help of the nurse Ramila, and I finished my...”

Muiz

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“I have been going to Sale Dental Spa for the past 2 years now and wouldn't go anywhere else. I have had composite bonding and whitening and cannot believe the...”

Kenzy

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“Sale Dental Spa and its staff consistently provide top-quality dental care. I have been coming to this dentist for 5+ years, and you get the same level of attention to...”

Tom

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“Dental nurses Zahra and Dr Hamza are the best people to go to and trust your teeth with. I am scared of going to the dentist, and I haven’t been...”

Jannat

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“After working myself up about attending my hygienist appointment, I couldn't be happier with my experience and the results. Shumalia and Zara were super friendly and welcoming. They made me...”

Alex

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“I booked an emergency appointment for my son today. The receptionist was professional and efficient in taking care of our details, and the dentist provided first-class care. My son was...”

Sharonjeet

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Invisalign Open Day | 21st February 2026

Save over £1,600 and straighten your teeth once & for all. Only a few slots left! 

Link in bio to or DM to book your free consultation 👆

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If missing teeth have been holding you back from smiling, eating comfortably, or feeling like yourself, this is your moment. 👇 

We’re hosting an Implant Open Day on Saturday, February 28th, and it’s your chance to explore how dental implants can give you back your confidence. 💎

What you’ll get:
💰 Free consultation (worth £95)
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🦷 Meet Dr. JK, our specialist with 1,000+ successful cases
✅ Real answers to all your questions

Spaces are filling up fast. DM us to book your spot. If this could help someone you care about, please share it with them. Sometimes we all need a little nudge to take that first step. 💜

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Dental alphabet challenge: Get it wrong, get sprayed 💦😂

Nadia and Rach put their dental knowledge to the test... let’s just say it got messy 🦷

P.S. Want something less chaotic? Book your January hygiene appointment (£55) and get a FREE Airflow treatment worth £45! Limited spots left 🎁✨

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Dental Alphabet Challenge: Sale Dental Edition 🦷🤣

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Trusted by Manchester’s finest. 🐝

Our exclusive Invisalign Open Day is happening 21st February. Limited slots, over £1,600 in savings, and you’ll see your future smile in 3D before making any decision. ✨

20+ years experience. Nearly 1,000 cases. Platinum Provider status. 💎

If you’ve been thinking about it... now’s the time. ⏰

Link in bio to book, or DM us for details 📩

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This could be your transformation. Your confidence. Your smile. ✨

Our Implant Open Day is happening February 28th, and we’re offering free consultations (worth £95) plus over £700 in total savings. 💰

If missing teeth have been holding you back, this is your chance to explore how dental implants can transform your smile. Meet Dr. JK, our specialist with 1,000+ successful cases, and get real answers to your questions. 🦷

Spaces are limited. DM us to secure your spot. 📩

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Every dental nurse ever 💀 Tag yours 👇

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Wearing Invisalign in the I’m A Celeb jungle is next level dedication 😂 What a patient.

Proud to be trusted by Manchester’s finest 💜 

#ImACeleb #SaleDental

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It’s not too late for a white Christmas 🎄

Book a free consult this week To get a picture perfect for the holidays 📸💎

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