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In this practice, we take complaints very seriously and try to ensure that all our patients are pleased with their experience with our service.

When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

  1. The person responsible for dealing with any complaint about the service which we provide is Mandi Beesley, Practice Manager.
  2. If a patient complains on the telephone or in person, we will listen to their complaint and offer to refer him or her to the Practice Manager immediately. If the Practice Manager is not available at the time, then the patient will be informed when they will be able to talk to the Practice Manager and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on to the Practice Manager. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
  3. If the patient complains in writing or by email, it will be passed on immediately to the Practice Manager, Mandi Beesley.
  4. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist concerned, unless the patient does not want this to happen.
  5. We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice within three working days.
  6. We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
  7. We will confirm the decision about the complaint in writing immediately after completing our investigation.
  8. Proper and comprehensive records are kept of any complaint received as well as any actions taken to improve services as a consequence of a complaint.
  9. If patients are not satisfied with the result of our procedure then a complaint may be made to:

The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 03450 154 033 www.ombudsman.org.uk

The Dental Complaints Service, 37 Wimpole Street, London, W1G 8DQ. Telephone: 020 8253 0800 dcs.gdc-uk.org.

The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 08452 224 141, the dentists’ regulatory body for complaints about professional misconduct

Treatment - Sale Dental Spa

General Dentistry

Your smile is safe in our hands

Looking after all your dental needs.

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Treatment - Sale Dental Spa

Cosmetic Dentistry

Enhancing smiles for generations

Excellent dentistry speaks for itself.

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Treatment - Sale Dental Spa

Invisalign®

Invisalign® smile design

Digitally enhanced. Naturally worn.

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Treatment - Sale Dental Spa

Beauty Spa

Natural results are guaranteed

Subtle aesthetic treatments tailored to your wishes.

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Treatment - Sale Dental Spa

Implants

Creating change – just for you Your future smile begins with dental implants. READ MORE yellow circle purple circle
Treatment - Sale Dental Spa

General Dentistry

Your smile is safe in our hands

Looking after all your dental needs.

READ MORE yellow circle purple circle
Treatment - Sale Dental Spa

Cosmetic Dentistry

Enhancing smiles for generations

Excellent dentistry speaks for itself.

READ MORE yellow circle purple circle
Treatment - Sale Dental Spa

Invisalign®

Invisalign® smile design

Digitally enhanced. Naturally worn.

READ MORE yellow circle purple circle
Treatment - Sale Dental Spa

Beauty Spa

Natural results are guaranteed

Subtle aesthetic treatments tailored to your wishes.

READ MORE yellow circle purple circle
Treatment - Sale Dental Spa

Implants

Creating change – just for you Your future smile begins with dental implants. READ MORE yellow circle purple circle

GET IN TOUCH

To speak with a member of our team to arrange or cancel an appointment or to make an enquiry as a new or existing patient, please get in touch.

Testimonial - Sale Dental Spa
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CLIENT TESTIMONIALS

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“I can't recommend this practice enough! I had composite bonding done by Aisha and Nadia, finished off by beautiful implant crowns on the two front teeth done by Dr JK....”

Rebecca

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“A filling - Oh no!! But Dr Nabeel was so kind and gentle and really made me feel at ease! No pain at all during the procedure.”

Renee

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“Thank you to Rija, the dentist & Essa, and the nurse for my airflow treatment of 20-25 mins and removed stains from my front 2 top teeth and whole mouth.”

Rija

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“Absolutely fantastic service from Aisha - I highly recommend her!! I had Invisalign done and have had a few issues since, but Aisha has fixed these quickly and never made...”

Sara

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“Hamza was very friendly and kept on asking if I was okay. Also, the team that worked with him, Zahra, was very friendly and sweet. I felt safe with them.”

Yakeen

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“Fast service with very helpful receptionists. From the initial consultation, I had everything explained in detail by Doctor Usman with the help of the nurse Ramila, and I finished my...”

Muiz

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“I have been going to Sale Dental Spa for the past 2 years now and wouldn't go anywhere else. I have had composite bonding and whitening and cannot believe the...”

Kenzy

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“Sale Dental Spa and its staff consistently provide top-quality dental care. I have been coming to this dentist for 5+ years, and you get the same level of attention to...”

Tom

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“Dental nurses Zahra and Dr Hamza are the best people to go to and trust your teeth with. I am scared of going to the dentist, and I haven’t been...”

Jannat

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“After working myself up about attending my hygienist appointment, I couldn't be happier with my experience and the results. Shumalia and Zara were super friendly and welcoming. They made me...”

Alex

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“I booked an emergency appointment for my son today. The receptionist was professional and efficient in taking care of our details, and the dentist provided first-class care. My son was...”

Sharonjeet

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instagram instagram Instagram

Checking in on the team when I’m on ‘annual leave’ 👀 😂 
This is why I have trust issues 🤦‍♂️

#dentalhumour #dentaltiktok #dentalteam #behindthescenes #dentalpractice 42m

Checking in on the team when I’m on ‘annual leave’ 👀 😂
This is why I have trust issues 🤦‍♂️

#dentalhumour #dentaltiktok #dentalteam #behindthescenes #dentalpractice 42m
...

41 7
Smile goals unlocked 💥 Save £1000+ this Saturday at our 20th Anniversary Open Day! 🎉 DM to book your spot 👇

Smile goals unlocked 💥 Save £1000+ this Saturday at our 20th Anniversary Open Day! 🎉 DM to book your spot 👇 ...

6 1
Missing teeth can affect more than just your smile it can impact how you eat, speak, and feel every day.

At Sale Dental Spa, we offer advanced implant solutions that restore confidence and function beautifully and discreetly.

If you’ve been considering implants, now’s the perfect time.

Join us on Saturday 4th October for our Open Day.
You’ll get a FREE consultation, a digital smile preview, and access to exclusive one-day-only pricing.

We’ve only got a few slots left, so don’t wait!
DM us or tap the link in bio to secure your space.
Let’s help you smile with confidence again. ✨

Missing teeth can affect more than just your smile it can impact how you eat, speak, and feel every day.

At Sale Dental Spa, we offer advanced implant solutions that restore confidence and function beautifully and discreetly.

If you’ve been considering implants, now’s the perfect time.

Join us on Saturday 4th October for our Open Day.
You’ll get a FREE consultation, a digital smile preview, and access to exclusive one-day-only pricing.

We’ve only got a few slots left, so don’t wait!
DM us or tap the link in bio to secure your space.
Let’s help you smile with confidence again. ✨
...

36 4
ONLY a few spots left for our Open Day! 🚨
On Saturday, October 4th you can get:
✨ FREE consultation
✨ Exclusive one day savings
✨ 0% monthly payment plans
✨ Goodie bag including free electric toothbrush
✨ No pressure—just options

📲 Book now via link in bio or DM us for more info!

#manchesterdentist #cheshiredentist⁠
#dentist #altrincham #salecheshire #trafford #timperley #urmston #hale #halebarns #wilmslow #manchesteroffer

ONLY a few spots left for our Open Day! 🚨
On Saturday, October 4th you can get:
✨ FREE consultation
✨ Exclusive one day savings
✨ 0% monthly payment plans
✨ Goodie bag including free electric toothbrush
✨ No pressure—just options

📲 Book now via link in bio or DM us for more info!

#manchesterdentist #cheshiredentist⁠
#dentist #altrincham #salecheshire #trafford #timperley #urmston #hale #halebarns #wilmslow #manchesteroffer
...

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Hasan waited until after uni to finally book his check-up and left feeling confident, cared for and ready to recommend us! 🎓

“The attention to detail and friendly nature of the staff was exceptional” 💬

Like Hasan, have you been putting off that dental consultation? 

Saturday October 4th is your chance to finally take that first step toward the confident smile you’ve always wanted. 💎

🗓️ ONE DAY ONLY - Saturday October 4th
• FREE 30-minute consultation
• FREE digital smile preview• FREE personalised treatment plan
• Save over £1000 on treatments including Invisalign, implants, veneers and more
• FREE goodie bag with electric toothbrush
• Monthly payment plans available

⚠️ Only 10 consultation spots remaining - first come, first served

Ready to feel as confident as Hasan? Book now via link in bio or DM us! 

77 Washway Road, Sale M33 7TQ 🏠

#SaleDental #SmileTransformation #OpenDay #FreeConsultation #InvisalignSale #CosmeticDentistSale #manchesterdentist #salecheshire #altrincham #cheshire

Hasan waited until after uni to finally book his check-up and left feeling confident, cared for and ready to recommend us! 🎓

“The attention to detail and friendly nature of the staff was exceptional” 💬

Like Hasan, have you been putting off that dental consultation?

Saturday October 4th is your chance to finally take that first step toward the confident smile you’ve always wanted. 💎

🗓️ ONE DAY ONLY - Saturday October 4th
• FREE 30-minute consultation
• FREE digital smile preview• FREE personalised treatment plan
• Save over £1000 on treatments including Invisalign, implants, veneers and more
• FREE goodie bag with electric toothbrush
• Monthly payment plans available

⚠️ Only 10 consultation spots remaining - first come, first served

Ready to feel as confident as Hasan? Book now via link in bio or DM us!

77 Washway Road, Sale M33 7TQ 🏠

#SaleDental #SmileTransformation #OpenDay #FreeConsultation #InvisalignSale #CosmeticDentistSale #manchesterdentist #salecheshire #altrincham #cheshire
...

35 4
🎉 Celebrating 20 Years of Dream Smiles: Join Our Special Open Day! ✨

After two decades of transforming smiles, we’re marking the occasion on Saturday, 4th October with something truly special for you guys! 

✨ FREE digital smile preview
🎁 Complimentary goodie bag with electric toothbrush
📋 Personalised treatment plan
💰 Exclusive one-day-only packages on life-changing treatments such as Invisalign &  Implants

Whether you’ve been thinking about your dream smile for months (or years!), this is your moment. Get your questions answered by our expert team and discover how we can help you feel confident and radiant again 💎 

Limited spaces available - don’t miss out!

Send us a DM or use the online booking link in our bio to secure your spot today! 👆

#SaleDental #20Years #OpenDay #DreamSmile #Invisalign #DentalImplants

🎉 Celebrating 20 Years of Dream Smiles: Join Our Special Open Day! ✨

After two decades of transforming smiles, we’re marking the occasion on Saturday, 4th October with something truly special for you guys!

✨ FREE digital smile preview
🎁 Complimentary goodie bag with electric toothbrush
📋 Personalised treatment plan
💰 Exclusive one-day-only packages on life-changing treatments such as Invisalign & Implants

Whether you’ve been thinking about your dream smile for months (or years!), this is your moment. Get your questions answered by our expert team and discover how we can help you feel confident and radiant again 💎

Limited spaces available - don’t miss out!

Send us a DM or use the online booking link in our bio to secure your spot today! 👆

#SaleDental #20Years #OpenDay #DreamSmile #Invisalign #DentalImplants
...

32 1
Book your consultation on Sat 4/10 to realise your smile! Every smile is as individual as you are. We don’t believe in a cookie cutter approach of £xxxx for composite bonding for 8-10 teeth. Some of you may be right for that however some of you may be a candidate for a more subtle approach but with a huge impact. That’s why speak to us and we’ll make a bespoke treatment plan for you. Our lovely Rebekah in this photo needed her bite sorted first which was causing her teeth to chip so Invislign was used to align her teeth and open the bite to create space for bonding, 4 on the top and 2 on the bottom teeth and of course that was after teeth whitening. The result speaks for itself! She is off to China on her work trip soon, ready to boast off that pretty new smile with tons more confidence 
#manchesterdentist 
#invisalign 
#compositebonding 
#teeth whitening #smilesbydraisha

Book your consultation on Sat 4/10 to realise your smile! Every smile is as individual as you are. We don’t believe in a cookie cutter approach of £xxxx for composite bonding for 8-10 teeth. Some of you may be right for that however some of you may be a candidate for a more subtle approach but with a huge impact. That’s why speak to us and we’ll make a bespoke treatment plan for you. Our lovely Rebekah in this photo needed her bite sorted first which was causing her teeth to chip so Invislign was used to align her teeth and open the bite to create space for bonding, 4 on the top and 2 on the bottom teeth and of course that was after teeth whitening. The result speaks for itself! She is off to China on her work trip soon, ready to boast off that pretty new smile with tons more confidence
#manchesterdentist
#invisalign
#compositebonding
#teeth whitening #smilesbydraisha
...

9 1
Ready for radiant skin? ✨ 

Book your complimentary Obagi Blue Peel consultation today using the link below 💙

Plus get an exclusive discount available until the end of the month! 📅

Ready for radiant skin? ✨

Book your complimentary Obagi Blue Peel consultation today using the link below 💙

Plus get an exclusive discount available until the end of the month! 📅
...

11 0
Expect mouthwatering brunch classics in a Beverly Hills-inspired setting, plus a raffle giveaway of the empowering book “What Would Dolly Do?” — a celebration of wit, wisdom, and unapologetic sparkle.

🎁 Whether you’re a Dolly devotee or just love a good brunch, this is your chance to sip, savour, and walk away with a little extra inspiration.

✨ Book now and bring a friend — because as Dolly says, “Find out who you are and do it on purpose.” 💖

Expect mouthwatering brunch classics in a Beverly Hills-inspired setting, plus a raffle giveaway of the empowering book “What Would Dolly Do?” — a celebration of wit, wisdom, and unapologetic sparkle.

🎁 Whether you’re a Dolly devotee or just love a good brunch, this is your chance to sip, savour, and walk away with a little extra inspiration.

✨ Book now and bring a friend — because as Dolly says, “Find out who you are and do it on purpose.” 💖
...

24 0
Ready for a smile you feel truly confident in? 🌟

At Sale Dental, we’ve been creating natural, stunning smiles for over 20 years in Manchester.

With zero pressure and only treatment that suits you, 
we’re trusted for holistic dental transformations that go the extra mile. 💫

🗣️ Free consults | virtual and in-house
💳 Flexible payment plans
👩‍⚕️ Dedicated treatment coordinator

📲 DM us or tap the link in bio to get your free personalised treatment plan during your consultation.

Your smile, your way. 💜

Ready for a smile you feel truly confident in? 🌟

At Sale Dental, we’ve been creating natural, stunning smiles for over 20 years in Manchester.

With zero pressure and only treatment that suits you,
we’re trusted for holistic dental transformations that go the extra mile. 💫

🗣️ Free consults | virtual and in-house
💳 Flexible payment plans
👩‍⚕️ Dedicated treatment coordinator

📲 DM us or tap the link in bio to get your free personalised treatment plan during your consultation.

Your smile, your way. 💜
...

18 1
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