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In this practice, we take complaints very seriously and try to ensure that all our patients are pleased with their experience with our service.

When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

  1. The person responsible for dealing with any complaint about the service which we provide is Mandi Beesley, Practice Manager.
  2. If a patient complains on the telephone or in person, we will listen to their complaint and offer to refer him or her to the Practice Manager immediately. If the Practice Manager is not available at the time, then the patient will be informed when they will be able to talk to the Practice Manager and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on to the Practice Manager. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
  3. If the patient complains in writing or by email, it will be passed on immediately to the Practice Manager, Mandi Beesley.
  4. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist concerned, unless the patient does not want this to happen.
  5. We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice within three working days.
  6. We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
  7. We will confirm the decision about the complaint in writing immediately after completing our investigation.
  8. Proper and comprehensive records are kept of any complaint received as well as any actions taken to improve services as a consequence of a complaint.
  9. If patients are not satisfied with the result of our procedure then a complaint may be made to:

The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 03450 154 033 www.ombudsman.org.uk

The Dental Complaints Service, 37 Wimpole Street, London, W1G 8DQ. Telephone: 020 8253 0800 dcs.gdc-uk.org.

The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 08452 224 141, the dentists’ regulatory body for complaints about professional misconduct

Treatment - Sale Dental Spa

General Dentistry

Your smile is safe in our hands

Looking after all your dental needs.

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Treatment - Sale Dental Spa

Cosmetic Dentistry

Enhancing smiles for generations

Excellent dentistry speaks for itself.

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Treatment - Sale Dental Spa

Invisalign®

Invisalign® smile design

Digitally enhanced. Naturally worn.

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Treatment - Sale Dental Spa

Beauty Spa

Natural results are guaranteed

Subtle aesthetic treatments tailored to your wishes.

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Treatment - Sale Dental Spa

Implants

Creating change – just for you Your future smile begins with dental implants. READ MORE yellow circle purple circle
Treatment - Sale Dental Spa

General Dentistry

Your smile is safe in our hands

Looking after all your dental needs.

READ MORE yellow circle purple circle
Treatment - Sale Dental Spa

Cosmetic Dentistry

Enhancing smiles for generations

Excellent dentistry speaks for itself.

READ MORE yellow circle purple circle
Treatment - Sale Dental Spa

Invisalign®

Invisalign® smile design

Digitally enhanced. Naturally worn.

READ MORE yellow circle purple circle
Treatment - Sale Dental Spa

Beauty Spa

Natural results are guaranteed

Subtle aesthetic treatments tailored to your wishes.

READ MORE yellow circle purple circle
Treatment - Sale Dental Spa

Implants

Creating change – just for you Your future smile begins with dental implants. READ MORE yellow circle purple circle

GET IN TOUCH

To speak with a member of our team to arrange or cancel an appointment or to make an enquiry as a new or existing patient, please get in touch.

Testimonial - Sale Dental Spa
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CLIENT TESTIMONIALS

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“I can't recommend this practice enough! I had composite bonding done by Aisha and Nadia, finished off by beautiful implant crowns on the two front teeth done by Dr JK....”

Rebecca

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“A filling - Oh no!! But Dr Nabeel was so kind and gentle and really made me feel at ease! No pain at all during the procedure.”

Renee

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“Thank you to Rija, the dentist & Essa, and the nurse for my airflow treatment of 20-25 mins and removed stains from my front 2 top teeth and whole mouth.”

Rija

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“Absolutely fantastic service from Aisha - I highly recommend her!! I had Invisalign done and have had a few issues since, but Aisha has fixed these quickly and never made...”

Sara

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“Hamza was very friendly and kept on asking if I was okay. Also, the team that worked with him, Zahra, was very friendly and sweet. I felt safe with them.”

Yakeen

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“Fast service with very helpful receptionists. From the initial consultation, I had everything explained in detail by Doctor Usman with the help of the nurse Ramila, and I finished my...”

Muiz

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“I have been going to Sale Dental Spa for the past 2 years now and wouldn't go anywhere else. I have had composite bonding and whitening and cannot believe the...”

Kenzy

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“Sale Dental Spa and its staff consistently provide top-quality dental care. I have been coming to this dentist for 5+ years, and you get the same level of attention to...”

Tom

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“Dental nurses Zahra and Dr Hamza are the best people to go to and trust your teeth with. I am scared of going to the dentist, and I haven’t been...”

Jannat

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“After working myself up about attending my hygienist appointment, I couldn't be happier with my experience and the results. Shumalia and Zara were super friendly and welcoming. They made me...”

Alex

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“I booked an emergency appointment for my son today. The receptionist was professional and efficient in taking care of our details, and the dentist provided first-class care. My son was...”

Sharonjeet

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✨ Composite Veneers
🧑🏽‍⚕️ Treatment by @drmmirza_ 

Out with the old and in with the new ✨

Donna came to us looking to upgrade her smile, she had her 6 composite veneers replaced by @drmmirza_ and the results are absolutely stunning 🫶🏼

Brighter, fresher and completely transformed 🙌🏼

And we’ll let Donna do the talking… 🎤 because her reaction says more than we ever could 🥹✨

🗓️This is your sign to stop settling for a smile you’re not obsessed with and book in for our 𝗦𝗺𝗶𝗹𝗲 𝗢𝗽𝗲𝗻 𝗗𝗮𝘆 𝗼𝗻 𝟭𝟴𝘁𝗵 𝗝𝘂𝗹𝘆! Link attached to post 🤍

☎️ 0161 969 7464
📲 WhatsApp: 07747688767
📧 reception@saledentalspa.co.uk

#manchesterdentist #salecheshire #compositebonding #smilemakeover

...

13 7
🚨 OUR ANNUAL SMILE OPEN DAY IS BACK — AND BIGGER THAN EVER! 🚨

⏰ 10am–3pm
📍 Sale Dental Spa
🗓️ Saturday 18th July

This is the event of the year, and trust us... you won’t want to miss it 🤯✨

We’re taking things to the next level and turning our Smile Open Day into a full experience 🎶

Think matcha bar, amazing music, delicious food & drinks, and our expert team on hand to help you start your smile transformation journey 😍

✨ Party vibes with a purpose ✨

We have consultation spaces available with @dr.markwilliams.dentist and @drmmirza_ on the day, so if you’ve been thinking about transforming your smile, now is the perfect opportunity to get booked in 👏🏼

Plus, our amazing @smiles.by.dr.aisha will also be joining us and offering exclusive Open Day discounts on Botox treatments 💉✨ - (please dm us for Aishas offers on the day to book in separately for botox)

And the offers? They’re our biggest yet...

🚨 £1,400 OFF full Invisalign treatment
🚨 £100 OFF per tooth on composite bonding

These savings are available for ONE DAY ONLY 👀
Once they’re gone, they’re gone — and you won’t see prices like this again 🙅🏽‍♀️

Spaces are limited and always fill up fast, so don’t wait!

Click the link in our bio to secure your place, or send us a DM and a member of our team will be in touch 🫶🏻

We can’t wait to see you there! 😄✨

#invisalign #invisalignmanchester #compositebondingmanchester #manchester #dentistmanchester

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11 2
@vritika.parekh just started her @invisalign journey — watch the video to see exactly how we fit your clear aligners ✨

It’s giving summer. It’s giving glow up. It’s giving… you might just turn a few heads 🏝️☀️✨

🧑🏽‍⚕️ Treatment by @drmmirza_

Book your FREE consultation today 👇🏼

☎️ 0161 969 7464
📲 WhatsApp: 07747688767
📧 reception@saledentalspa.co.uk

Or DM us 🫶🏼

#manchesterdentist #invisalignmanchester #dentistnearme

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38 6
Jodie works in beauty, so she knew what to look for.

Three consultations elsewhere felt like a sales pitch. Hers at Sale Dental felt different.

Now her clients ask who did her teeth.

Dr Hamza’s spring bonding offer is £300 per tooth for new patients, normally £400. Same standard you just saw, £100 saved on every tooth, ends soon!

Tap the link in bio to book your free virtual consult with Dr Hamza or Mandi.

#compositebonding #manchesterdentist #cosmeticdentist

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25 2
Emily came to us with a genuine phobia of the dentist.
She’s leaving us with this. ↑

Invisalign to straighten. Composite bonding to perfect. One clinician, Dr. Hamza, start to finish.

In her own words:
“I’ve never looked forward to a dentist appointment more. I couldn’t be happier with the results.”

If you’ve got a big moment coming up and your smile has been holding you back, this is for you.
Dr. Hamza’s composite bonding offer:
✦ £300 per tooth (saving £50)
✦ Free consultation
✦ Digital smile design for just £30
✦ Single appointment

In-person and virtual consultations available.

Link in bio to book, or DM us and we’ll get you sorted.
📍 Sale, Manchester

#CompositeBonding #InvisalignManchester #SaleManchester #DrMirza #SaleDentalSpa SmileTransformation BeforeAndAfter CosmeticDentistry

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Most people don’t realise this… 👀

You have access to one of the UK’s most experienced implant clinicians right here in Sale 📍

Dr JK has placed and restored 1000+ implants , helping patients who’ve struggled with missing teeth finally get a complete, confident smile 😁 🦷

If you’re tired of:
❌ Hiding your smile
❌ Avoiding certain foods
❌ Dealing with uncomfortable dentures

Implants give you:
Teeth that feel secure and natural
The ability to eat normally again 🍎
Long-term confidence without daily hassle

This isn’t something you want to delay or gamble on.

DM us to book a consultation with Dr JK and find out if implants are the right solution for you

Spots are limited!

#SaleManchester #SaleM33 #Altrincham #AltrinchamLife #HaleVillage

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